Privacy Policy

At Tutorfest, we understand that in today’s digitally connected and data-driven world, it can sometimes be difficult to understand how your personal information is being collected and used. As part of our commitment to being transparent with our customers and business partners, we aim to clearly explain our data privacy practices and how we protect your privacy so that you can make informed decisions.

We recognize the importance of protecting and safeguarding your personal information that you have entrusted to us. To this end, we have established privacy policies that define and enforce the structure and accountability for the secure and respectful collection, use, and sharing of your personal information.

All our activities are underpinned by our T.R.U.S.T principles:

• Transparent with how we handle your data
• Respect for your privacy and your Rights
• Usage of your personal data with integrity
• Security through robust cyber protection practices
• Transfer care when data is shared

Please take a moment to familiarize yourself with our data privacy practices. Should you have any queries, feel free to reach us at support@tutorfest.com.

Note that we may, from time to time, amend, modify, vary, or update this Privacy Notice. The updated version will be available at https://tutorfest.com/privacy-policy, and you will be bound by any such modifications, variations, or updates.

Information about Children
If you are under the age of 18, you are required to obtain the consent of your parent, guardian, or person who has parental responsibility before submitting any personal data (e.g., name, address, email). In such cases, we may require sufficient proof of such consent at any time.

What personal data do we collect?

The types of personal data we collect or obtain may vary depending on our relationship with the individual and may include the following:

For Customers

• Contact information (name, address, email address, phone number)
• Demographic information (age range, gender)
• Photographs, videos, such as those submitted for contests or competitions
• Banking information (direct debit, credit, and bill payment transactions)
• Information from third-party platforms (such as Google, Facebook) when you create an account using those credentials
• Information from partners and service providers to personalize your experience
• Subscriber usage behavior, interactions with Tutorfest’s service (e.g., mobile devices, smart TVs, computers), and advertising preferences
• Subscriber’s activity on our service (title selections, watch history, search queries), customer service interactions, and device information (e.g., IP address, browser type, device characteristics)

When do we collect your personal data?

We may collect your personal data under the following circumstances:

For Customers

• When you register for information or services
• When you communicate with us via SMS, email, surveys, or other digital channels
• When you purchase a subscription or engage with our services

How do we use your personal data?

Your personal data may be used or processed for the following purposes:

For Customers

• Providing you with our products, services, and offers
• Notifying you of benefits and changes to our services
• Sending service messages related to your subscription or account registration
• Participation in customer surveys or meetings
• Compliance with legal, contractual, or regulatory obligations
• Sending promotional updates about products and services offered by third parties
• Troubleshooting problems and securing payments
• Customizing, measuring, and improving our services, content, and advertising
• Verifying information accuracy with third parties for legitimate purposes

Who do we disclose your personal data to?

We may disclose your personal data to:

For Customers

• Members of our company group
• Third parties, including service providers, contractors, and business partners
• Third parties for analytics, fraud management, research, and development
• Third-party carriers or operators for call routing
• Credit check and fraud management providers

We use reasonable efforts to ensure that these parties maintain the confidentiality of your personal data and are restricted from using it for unauthorized purposes.

What are your rights?

As a data subject of Tutorfest, you have the following rights:

• Right to be informed
• Right to access your personal data
• Right to correct/update your personal data

Transfers of Personal Data

We may transfer your personal data across geographical borders to other entities in compliance with applicable laws. If your personal data is transferred outside of your home country, such transfers will occur under appropriate organizational, contractual, and legal measures to protect your data.

How do we store and protect your personal data?

We store your personal data in electronic or physical forms, depending on the requirement, and apply robust security measures, including:

• Encryption of data during transmission and at rest
• Periodic security assessments
• Limiting access to your data to authorized personnel only

How long do we retain your personal data?

We will retain your personal data only for as long as it is necessary for the purposes it was collected for, or as required by law. Information may be held longer if required for legal or regulatory reasons.

Consequences of not providing personal data

Failure to provide necessary personal data may result in:

• Inability to process your application or provide services
• Limited access to certain website features
• Inability to update you on services, products, or promotions

By submitting personal data to us, you acknowledge that you have read and understood this Privacy Notice and agree to the use, processing, and transfer of your personal data as outlined.

Contact Us
For any queries regarding this Privacy Notice, feel free to contact us at:

Tutorfest
1178 Broadway, 3rd Floor
New York, NY 10001
Email: support@tutorfest.com